[524] Mystery Shopping Lesson: Empathy/Discovery

How do you show empathy effectively? Why is this something so important for salespeople to have as part of their being?

Empathy is what I call the discovery phase. It's combined with asking questions, but then actually caring. It's also when you have that perspective of leading your customers to a better place.

In this episode, I continue with the mystery shopping lessons series that I have started a few weeks ago, and for this week, it will be: Empathy/Discovery.

Learn more about mystery shopping lessons, and pick up some valuable gems from this week's topic.

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