Show Notes
"Whether they're in sales or call center support, if it's not on a scorecard, it'll get forgotten. We have very clear, clearly defined objectives" - Joe
In this episode, you will be listening to the aftershow with Joe DiNatale. This is a casual conversation, off the cuff, and unscripted.
Learn more from Joe as we continue talking about sales, omni-channel, management, leadership, and a lot more!
Overcoming Objections, Motivating Your Team (and yourself), Being A New Team Lead – get the ebooks (free): www.jasoncutter.com/ebook
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Joe's Bio
Senior sales and contact center leader with extensive experience across operations, strategy, and customer experience in B2C and B2B settings. Eight plus years of Telecommunication industry experience including my current role as Director of Customer Operations for Breeze line. In this role, my team and I are responsible for a 700-person internal and external Customer Care and Advanced Services Group organization that delivers operational excellence and a high-quality customer experience to customers across 13 states.
Joe's Links
https://www.linkedin.com/in/josephwdinatalejr/
https://www.breezeline.com/